In short
In short

The Lush online store is happy to offer customers a return or an exchange for items purchased online. Returns or exchanges are accepted on goods and will require proof of purchase. 

Damaged goods
Damaged goods

If your item is damaged, faulty, or different to how it was described follow these easy steps:

  • Take a photo of the item/s
  • Send the photo to [email protected] along with your order reference number
  • Our customer care team will contact you to arrange the return of the product. We will send you a pre-paid postal label to use when returning the item to us. Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed.  Please allow up to seven days for the refund to process.
Exchange or Change of Mind
Exchange or Change of Mind

If you wish to exchange your item/s please follow these easy steps: 

  • Contact our customer care team on 1300 587 428 or [email protected]
  • Return the item to:

Attn: Lush Digital
PO Box 49
Villawood
NSW 2163

If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods.

  • Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed.  Please allow up to seven days for the refund to process.
Return an item to a Lush store
Return an item to a Lush store

Lush is happy to return or exchange online purchases at any Lush store. The online purchase receipt is required when making a return or exchange.

General Enquiries
General Enquiries

We’re happy to help you with any enquiries you may have regarding our stores and products or the online ordering process. Please give us a call on 1300 587 428 or [email protected].