Q Extended Stores
    A

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    Q How can I get a donation for my charity?
    A

    Our Charity Pot scheme gives grants to small, grass roots charities working in the areas of the environment, human rights and animal protection. If you would like to nominate a charity for the scheme, then please read our funding guidelines here to make sure they qualify: https://au.lush.com/charity-pot-guidelines

    We no longer give product donations for fundraising purposes (e.g. for a raffle prize). Instead we prefer to donate products directly to charities who have clients who will use our products - e.g women's refuges, homeless shelters, hospices or refugee groups. Please enquire at your local shop if you are involved in a group like this. 

    Please note that Lush is a vegetarian company, and these values also extend to the charities we support. We do not donate to charities that conduct or fund animal testing; this applies to most medical charities. For more details see https://au.lush.com/article/product-donations-charity

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    Q How can I get some advice on Lush products?
    A

    Our customer care team is always happy to help and advise on the best products to suit you. Just give us a call on 1300 587 428, or send us an email to [email protected]. Alternatively, you can message us on Facebook or send us a tweet. For a full skin or hair consultation you can visit one of our shops, where our trained staff can show you different products and talk about your needs. To find a shop that’s close to you, take a look at our shop finder.

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    Q Why did you discontinue my favourite product?
    A

    There's nothing our inventors love more than creating lovely new things, but unfortunately that means we sometimes have to discontinue products to make way for them. We think long and hard before discontinuing anything, and we always like to make sure there's a great alternative somewhere in our range. Our Customer Care team will be able to point you in the right direction if you're not sure which alternative is for you - get in touch with us via email, Facebook, or Twitter.

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    Q Why aren’t all your products vegan?
    A

    Lush is a vegetarian company, but we’re not completely vegan. At present, around 80% of our products are suitable for vegans, but there are a few ingredients like milk, honey, lanolin and eggs, which are beneficial for the skin or hair, and which we use in some of our products. However, we always keep vegans in mind when formulating new products, and we try to ensure that there is a vegan alternative available in all of our different ranges. All our vegan products are clearly marked, so you can make an informed choice about the products you use.

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