UPDATED: 11th June 2021
Australia Post Service Disruptions
Australia Post has advised that due to current severe weather conditions on the east coast of Australia, they are seeing significant disruptions across the Australia Post network in Victoria, New South Wales and Queensland. While Lush dispatch times still remain at 1-2 days, please see the Australia Post website (https://auspost.com.au) for the latest updates on their transit times.
Due to the current COVID-19 situation, we are taking extra steps and precautions to ensure the safety of our Fulfilment Team and our customers. During this time, you can also enjoy Free Standard Shipping on any order over $95.00. Currently, orders are dispatched 1-2 days after you place your order.
Due to COVID-19, there can also be significant delays across the Australia Post network, and your parcel may take longer than regular delivery estimates to reach you. As this is a constantly changing situation, please see the latest Australia Post delivery estimates at https://auspost.com.au/service-updates.
We can’t wait to get your Lush goodies to you to help make this time easier, and thank you so much for your patience and understanding in these exceptional circumstances. If you have any further concerns or questions about your order, please do not hesitate to get in touch with our Customer Care Team.
More Information About Deliveries:
Placing an order? We can’t wait to unite you with your items! Please bear in mind, however, that delivery estimates are calculated from the time of dispatch, rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t dispatched straight away, don’t panic! We’re on it.
The majority of orders placed in off-peak times are processed and dispatched the next working day. Please note that credit card payments made after 6pm can take up to 48 hours to process.