In short
In short

The Lush online store is happy to offer customers a return or an exchange for items purchased online. Returns or exchanges are accepted on goods and will require proof of purchase. 

Returning an item to our online store  
Returning an item to our online store  

You can return your online purchase to our online store for a refund. Refunds will be issued directly to the payment method used for the purchase once the item/s have been received back with us. Email notification will be sent once your return has been processed, and you should allow 3-5 business days for your refund to be completed.

We cannot process change of mind exchanges online, so to exchange an item please visit your local LUSH store.

If you are returning your order due to change of mind, please note that you will have to pay the cost of returning the goods.

Please note that we don’t accept returns for item purchased in-store (you need to return them in-store)

 
Online purchase returns in store  
Online purchase returns in store  

You can return your online order to any LUSH store for an exchange, credit note, or refund. All you need to do is take your online purchase receipt with you.

*Please note that orders placed using Afterpay can only be returned to our online store.

 
Returns Policy in-store purchases
Returns Policy in-store purchases

All purchases made in-store may be returned to any of our stores for a refund (on presentation of the original receipt), credit note, or exchange. Purchases made in-store cannot be returned to our online store.