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Temporary Victorian Shop Closure

UPDATED: 8th July 2020. 

To ensure the health and safety of our staff and customers, we have decided to temporarily close all Lush shops across Victoria until further notice. This decision follows the Victorian government's latest announcement of a return to COVID-19 Stage 3 Lockdowns, Our last day of trade will be Wednesday, July 8th.

Please note that all other stores have now re-opened.
 

Today we announce the temporary closure of our Australian stores, from Monday 23rd March until further notice, to help prevent the spread of the Coronavirus (COVID-19). 

We make this decision with a heavy heart because our instinct is to serve our customers, not to shutter our shops. Lush is not just our life’s work, we know that Lush staff would go to the ends of the earth for this company – but in the immediate best interests of them and our customers, the time is now right to close our retail shops.
 
It is ironic that a soap shop should shut at the very time when our products are not just wonderful to use but can be so useful in stopping the spread of the virus. Our fulfilment teams are still working hard to make and despatch online orders for you, whilst observing all the essential extra hygiene measures these current times require. From this evening, we are offering FREE standard delivery within Australia on orders over $95 at au.lush.com*
 
Lush would like to express our deep appreciation and respect to healthcare workers worldwide who are giving their all to care for the sick, if there is anything we can do to help please get in touch. 
 
Throughout the history of Lush our amazing, loyal worldwide customer base has seen us through growing pains, the economic crash and local disasters. Please, each and every one of you stay safe. Plenty of soap and a warm welcome awaits you at our shops when they reopen. Until then, with much love from all at Lush.
 
*Here's the inevitable small print: 
FREE standard delivery with spends over $95 - for a limited time only
Australian Standard Delivery ($9.00) - If you select this option, parcels will be sent with Australia Post so keep your eyes peeled for your local postie! 

If you have any questions or fancy a chat, please call Customer Care on 1300 587 428, drop us a line at [email protected] or via Live Chat on our website.

Comments (10)
10 Comments

meganwale25_2011472

about 2 months ago

I agree with all, your deliver is super express. I would really appreciate if I could choose my own sample when I order online, because sometimes I get same sample which I don't use. I would love to try something new every time I order. Thank you and Stay Safe x

Lush Customer Care

about 2 months ago

Staff

Hello! If there is something in particular you would like to try next time you place oanrder, you can include a request in the notes section at the checkout and we will try our hardest to accommodate it for you x LUSH

callum.whiteside_2072640

about 3 months ago

Super fast deliver for express orders! Well done for getting me my goodies so quickly! Much love x

011028_2067525

about 4 months ago

I ordered from you guys off my mum's account and it was honestly so fast in delivery and ur products are like heaven. stay safe! x

about 4 months ago

Stay well we need to stop this virus ... I would love for you to develop a hand wash

Lush Customer Care

about 4 months ago

Staff

We'll pass the suggestion on for you! X LUSH

tasharozzi79_2008836

about 4 months ago

when are you going to open again

Lush Customer Care

about 4 months ago

Staff

Because of the ever-changing nature of the situation, we're unable to confirm when we'll open again as we simply don't know! Please keep an eye out here or via our social media and mailing list to stay up-to-date. X LUSH

sbamps1_2068472

about 4 months ago

I am most grateful that you have an online store. I work in schools and was unable to get to your shop on monday after they announced closures. its my daughters birthday next week and all she wanted was some lush bath bombs. Thankyou thankyou thankyou and all the best with your sales online xx

about 4 months ago

Beautiful message from beautiful people. You all stay safe and well too. Xxx