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Keeping It Fresh 2020 Sale - Terms and Conditions

We're keeping it fresh as we head into 2021 with 50% off remaining Limited Edition products and a few other items. Below are the T&Cs for our in-store and online sales.

 

 

PLEASE NOTE: The Online Sale for au.lush.com will begin on the evening of 29th December 2020

 

ONLINE SALE T&Cs
From 29th December 2020, we are offering 50% off the original retail selling price of all limited edition gifts and products online - plus a few sneaky extras!

But before you fill your basket, please take a look at our sale terms and conditions:

 

1. The online sale will begin online at au.lush.com on the 29th December 2020 and will finish on 10th January 2021, or when we have run out of stock.

2. The sale is on a 'first come first served' basis and subject to availability. As the stock is limited, it will not be remade once it has been sold through. We reserve our right to withdraw this offer at any time.
 

3. We hope you are thrilled with your purchases, however, in the case of a fault, we are unfortunately unable to replace sale items due to limited stock. Instead, Customer Care will be able to offer a full refund on any faulty items or errors that occur from online or in-store purchases if returned within 14 days of purchase. For more information on refunds, please refer to our standard T&Cs. This does not affect your statutory rights.

 

4. Some of the products in the sale are outside the time frames of our usual Freshness Policy (this is not the same thing as their use by date). It’s possible that a few of the items you purchase won’t be as fresh as our full-priced items and we think it’s important you’re aware of that now before receiving them.

 

5. The discount offered will be against the gross value of the product. This includes GST where applicable.

Now the small print's done, it's time to get ordering. We hope you enjoy the sale!

 

 

 

BOXING DAY SALE T&Cs
From Boxing Day, Lush stores across Australia are offering 50% off the original retail selling price of all limited edition gifts and products - plus a few sneaky extras!

But before you set out for your local Lush, please take a look at our sale terms and conditions:

 

1. The in store sale will begin in Australian Lush shops on the 26th December 2020 and will finish on 10th January 2021, or when we have run out of stock. So be sure to set your alarms and pop in when you can!
 

2. The sale is on a ‘first come first served’ basis and subject to availability. As the stock is very limited, it will not be remade once it has been sold through. We reserve our right to withdraw this offer at any time.
 

3. We hope you are thrilled with your purchases, however, in the unlikely case that you’re not, we are unfortunately unable to replace sale items due to the limited stock. Instead, our Customer Care team will be able to offer a refund or credit within 14 days of purchase. For more information on refunds, please refer to our standard T&Cs. This does not affect your statutory rights.
 

4. Some of the products in the sale are outside the time frames of our usual Freshness Policy (this is not the same thing as their use by date). It’s possible that a few of the items you purchase won’t be as fresh as our full-priced items and we think it’s important you’re aware of that now before receiving them.
 

5. The discount offered will be against the gross value of the product. This includes GST where applicable.

 

Now the small print’s done, it’s time to get shopping. We hope you enjoy the sale!

 

Comments (28)
28 Comments

yasminmcmahon_1840606

about 3 weeks ago

Hello Sale? Where are you?

Lush Customer Care

about 2 weeks ago

Staff

Hi there, Our web team have been hard at work making sure everything was ready for the launch of the online sale. Unfortunately, there was a technical error with our servers on the evening of the 29th which impacted all LUSH websites which caused a delay in launching the sale. X LUSH

historyms

about 3 weeks ago

7.55 pm 29th December 2020 ..... Not being a pest or whinger but I am oh so impatient for the Lush Xmas sale!! The stores were bare this year!!

Lush Customer Care

about 2 weeks ago

Staff

Hi there, Our web team have been hard at work making sure everything was ready for the launch of the online sale. Unfortunately, there was a technical error with our servers on the evening of the 29th which impacted all LUSH websites in the APAC region which caused a delay in launching the sale. X LUSH

Daisy.barndon_2135994

about 3 weeks ago

When the sale goes live how are we suppose to use gift cards to purchase items when we have to call customer care and they aren’t open at the time?

Lush Customer Care

about 2 weeks ago

Staff

Hi there, Thank you for sharing your feedback with us. Customer experience is our highest priority and we're sorry to have let you down on this occasion. We're recording all feedback to pass on to our leadership team on your behalf. X LUSH

about 3 weeks ago

What time does the sale start?

Lush Customer Care

about 2 weeks ago

Staff

Hi there, we are so sorry we were not able to get back to you before our sale went live. Unfortunately, there was a technical error with our servers on the evening of the 29th which impacted all LUSH websites in the APAC region (including Japan and Hong Kong, for example) which caused a delay in launching the sale. This error meant that we were unable to confirm a time of the sale going live. X LUSH

about 3 weeks ago

Will there be a "Sale" section? And when does the sale start?

Lush Customer Care

about 2 weeks ago

Staff

Hi there, we are so sorry we were not able to get back to you before our sale went live - we had an unprecedented amount of traffic to our site last night and unfortunately were unable to get back to everybody. You can view our sale section by visiting the link in our header. X LUSH